Shipping policy

Website Name: Luxivelle – luxivelle.com

Country of Sale: Australia

Contact Information

This policy is designed to clearly explain our shipping procedures. By placing an order with Luxivelle, you agree to the practices set out in this policy.

Delivery Timeframes

  • Free Tracked Shipping: Available on all orders within Australia.
  • Estimated Delivery: Between 7 and 14 working days (Monday to Friday).

We work with reputable carriers to help ensure timely delivery.

Order Processing Times

  • Processing Time: Orders are processed within 1–3 working days, Monday to Friday.
  • Order Cut-off Time: 23:00 (Australia time, GMT+10).
  • Weekend Orders: Orders placed at the weekend are processed on the next working day.

Postage Fees

  • Australia : Free delivery on all orders.
  • No Hidden Charges: All costs are shown clearly at checkout.

Delivery Conditions

  • Reliable Delivery Partners: We dispatch via trusted partners such as Australia Post, DHL and FedEx.
  • Parcel Insurance: All shipments are insured. Please contact customer support if your parcel is lost or damaged in transit.
  • Eco-friendly Packaging: We use sustainable packaging materials where possible.

Tracking Instructions

  • Tracking Details: After dispatch, you will receive an email with the carrier name and tracking number.
  • Track Your Order: Follow your parcel via our tracking page by entering your tracking number.
  • Support: Our team is available to help with any tracking questions.

Order Cancellation & Address Changes

  • Change of Delivery Address: We cannot amend the address once an order is in transit. For changes, contact us within 24 hours of placing your order at support@luxivelle.com
  • Order Cancellation: Cancellations are possible before dispatch. Please contact us promptly to prevent dispatch.

Parcels Damaged in Transit

  • If a parcel arrives damaged, please refuse delivery where possible and contact our customer service. If the parcel was delivered in your absence, email support@luxivelle.com for assistance.

Contact Information :